Overview
You, or the recipient, of an order, may return any items that have been purchased from Kings Estate Jewellery within 7 days of purchase.
If you have changed your mind or are unhappy with a gift, we offer store credit only. We do not offer refunds, so please choose carefully. If an order is cancelled BY YOU BEFORE IT IS SHIPPED OUT we deduct 10% surcharge as we are still charged this from Afterpay & stripe we need to cover those costs.
A Credit Note issued cannot be redeemed for cash and is valid for 1 years from the date of issue. Credit notes & Gift Vouchers must be used in the one transaction.
It is your responsibility to ensure the goods are in the same condition as they left the store and are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
We will not exchange on goods that have been engraved or altered in any other way. In cases where you should return a ring that has been resized to fit you and a charge has been applied this will be non-refundable and will not count towards your store credit.
We do not cover items of jewellery for wear and tear. We also recommend extra special care for any hollow jewellery or bracelet with pins. Do not garden or clean the house in it. Do not play a sport or participate in strenuous exercise whilst wearing the piece. The lifespan of jewellery depends on the person’s treatment of it.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Kings Estate Jewellery 2/2 Kenthurst Road Dural NSW 2158
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Kings Estate Jewellery 2/2 Kenthurst Road Dural NSW 2158
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
We are constantly looking for quality items to add to our collection.
We love vintage and antique jewellery, and also stock a range of contemporary pieces. We will buy your jewellery outright, settling instantly and with discretion.